24/7 Dedicated Support Center
- Knowledgeable support staff handling issues from identification to resolution.
- Subject matter experts in middleware technology
- Processes and all issues documented.
- Utilizes issue tracking software for trending and reporting.
- Effectively communicate to clients all across the globe - no cultural barriers
- Excellent communication (written and oral)
- Perform custom tasks and projects based on client need
- Expertise in managing shifts
- Ability to handle large call volumes
- maintaining calm successful communications with the client
- Provide first and second level, as well as, project management support
- Onsite travel to any location on the globe
E - Solutions
- J2EE, Web logic, Oracle 9iAS, Web sphere, Web Methods
- Web Services
- JAXB, JAXP, XML
- vB-B Integration
- Portal Implementation
- Functional and Regression Testing
.NET and ASP applications
- NET Framework
- Web Applications
- Window Applications
- Console Applications
- VB .NET
- C# .NET
- ASP .NET
Enterprise Consulting
- Strategic sourcing
- User support
- Technology maintenance
- Console Applications
- Architecture and design
- Development
- Quality assurance
Competency
- Vertical industry domain knowledge.
- State-of-the-art technology expertise.
- TState of the art tools to manage technology deployment.
- Business transformation core competency.
- Highly disciplined program management and change management.
- Organizational agility